FAQ

We discourage access to Parc Asterix to minors who are not accompanied; however, we do accept young people 13 and older. Parents are held responsible nevertheless.

When you arrive at the ticket windows at the entrance of the park you can fix a meeting place with your children in front of the Maison de l’Oise which is to the left of the turnstiles at the entrance.

At our welcome desk, at the entrance of the park, you can borrow a wheel chair for the day by presenting an identity card and a deposit of 20€. Reminder : the number of wheel chairs is limited.

Yes, ask the parking agent who will indicate the spots reserved for handicapped visitors. They are situated in parking lot P1, near the ticket windows.

If you present a card attesting to 80% disability, access to attractions is usually conducted through the exits. Identify yourself at the welcome desk and a special guide for the handicapped will assist you during your visit. The number of specialized guides is limited.

Priority is accorded only upon presentation of a card attesting to 80% infirmity.

Animals are not accepted in the park. For a charge a kennel is made available at parking lot n° 6. An individual cage and a bucket of water are provided, but no care is proposed. A certificate of vaccination will be requested by the agent responsible.

You have the choice between car, RER, bus, train or airplane … For details, CLICK HERE

Of course. Before paying it is possible to inform the agent who will indicate the spots reserved for leaving people off at the park.

If possible, come during the week and avoid holidays. If you can only come on weekends, Saturday is preferable.

Of course. The shuttle buses wait for the closing of the park before heading back to Roissy. However, Parc Asterix cannot be held responsible for problems occurring during the return trip.

It means that, in the case of closing due to too large a crowd, no ticket has priority. Closings are rare and usually happen on a Sunday. For this reason it is preferable to arrive on the Park before 10AM.

You pay for the right to park and for tax to the “SANEF”, the highway company (there is no toll booth when you exit at Parc Astérix)

The period of validity is printed on the ticket. Please check it.

Invitations, like promotions, are valid for only one season.

A 2-day ticket is to be used for 2 consecutive days.

At the ticket windows at the entrance you have the possibility of paying the sum necessary to convert a child’s ticket to an adult ticket.

You can buy a ticket without a specific date at the ticket windows at the entrance. It will be valid for an entire season. Be sure to indicate to the cashier that you do not want a ticket for a specific date. You can likewise purchase an Open Ticket online.

You have the possibility of purchasing tickets as a group if you are buying at least 20 tickets. For tickets to be sent by mail, you must obligatorily pay when you book, at least 3 weeks in advance.

Once you are 60 – on the condition that you show an identity card, an emerald or a vermillion card.

To obtain a reduction accorded by the FNAC, the purchase has to take place at a FNAC selling point.

This means of payment is not accepted at the park nor at the ticket windows

« Cheques vacances” are accepted in all food services, parking lots and ticket windows. We do not give change if you have the possibility of paying the exact sum with another means of payment.

Parc Astérix is not authorised to accept “Cheques Restaurants.”

There are picnic areas inside the park. You can also leave the grounds to have lunch in shaded areas outside the park near the bus parking lots.

Food lovers will find that the choice is not limited. There are numerous restaurants on the grounds: 6 theme restaurants, a crepe shop, 4 sandwich places, 1 bakery and 11 stands with “sweet” or “salty” food.

Out of 31 attractions, only 7 require a minimum height of 1m20 or 1m40. 10 others require a minimum height of 1m. Children measuring less than 1m should obligatorily be accompanied by a responsible adult.

In the event of strong rain or a storm, it does happen that, for your security, we temporarily close down attractions. (There is no reimbursement due to weather conditions.)

The timetable for shows varies according to the crowds in the park. Not knowing the number of spectators, it is impossible to communicate a timetable for shows ahead of time. However, the day of your visit timetables are communicated at the entrance to the site.

For your security, it is strictly forbidden.

For reasons of security and for the health of the dolphins, only trainers are authorized to touch them. In the dolphinarium you can see the dolphins close up through portholes!

Send your article along with the receipt to : Permanence Services Marchands - Parc Astérix - BP8 – 60128 – Plailly. This department will take care of the exchange.

We do not have shops outside the park. We suggest that you profit from your visit to purchase the articles that interest you!

We have an even better solution! The “Smart Service” allows you to leave your purchases in the shops, to profit fully from your day, and, at the end of your visit, from 16h30 on, to pick up everything you bought at the entrance to the park.

Contact the Welcome Service 03 44 62 31 90 which is in charge of lost and found or send an email to the following address :
Objets.trouves@parcasterix.com

All children who are lost are brought to the Welcome Desk. To avoid this kind of problem, do not hesitate to agree upon on a meeting place where you can find each other. The Parc Asterix also provides bracelets that allow you to clearly indicate the identity of the child and the telephone number where you can be reached.

Strollers are available to visitors at the entrance to the park near the Welcome Desk. They are free but the number is limited.

We do not have a taxi service but it is possible to call a taxi from the Welcome Desk.

Yes, there are mail boxes at the Welcome Service.

Yes, there are 3 ATM machines in the park, 2 at the entrance at the “Crédit Latin”, and the other at the post office which is in the middle of the park, Rue de Paris.

Yes, you have a free cloak room at the Welcome Service at the entrance to the park