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Answers to all your questions
If a Roman asks you for help, you’ll know what to say!
Is it possible to swim with the dolphins?
For your security, it is strictly forbidden.More information
I have too many purchases to carry. Is there a place where I can leave them?
We have an even better solution! The “Smart Service” allows you to leave your purchases in the shops, to profit fully from your day, and, at the end of your visit, from 4.30pm onwards, to pick up everything you bought at the "Grand Marché de Lutèce".More information
I would like to exchange an article that has a defect. What should I do?
Send your article along with the receipt to: Permanence Services Marchands - Parc Astérix - BP8 – 60128 – Plailly - France. This department will take care of the exchange.More information
Are your products for sale in “Astérix” shops outside the park?
We do not have shops outside the park. We recommend that you make the most of your visit to purchase any items that interest you!More information
I lost something during my visit, whom should I contact?
If my child goes missing onsite, whom should I contact?
All children who are lost are taken to the Welcome Desk. To avoid this kind of problem, do not hesitate to arrange an agreed meeting place. Parc Astérix also provides bracelets that allow you to indicate clearly the identity of the child and the telephone number where you can be reached.More information
Are prams available inside the park?
We can provide prams for rent 5€.More information
Where can I find a wheel chair?
At the reception, at the entrance of the Park, you can rent an armchair for 10 € per day (+ a deposit of 50 € in cash) on presentation of an identity document. Please note, wheelchairs are limited.More information
Is there a taxi service in the park?
We do not have a taxi service but it is possible to call a taxi from the Welcome Desk.More information
Is it possible to post mail from Parc Astérix?
Yes, there are post boxes at the Welcome Service.More information
I would like to withdraw money from an ATM machine, is it possible in the park?
Yes, there are 3 ATM machines in the park, 2 at the entrance at the “Crédit Latin”, and the other at the post office which is in the middle of the park, Rue de Paris.More information
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