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I haven't received my tickets, what should I do?
Once you have ordered your tickets on the Parc Astérix website, you will receive them via the email address you provided when creating your customer account.
If you have not yet received your tickets by email, here is what to do:
1) Log in to your Parc Astérix customer account: your tickets should appear in "My orders".
2) Check that an email from Parc Astérix is not in your inbox: check your spam and junk messages.
3) If your tickets are neither in your customer account nor in your email inbox, call our contact center at +33 (0)9 86 86 86 87 (standard call rates apply).

