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What should I do if I have lost my Pass?

In case of loss of the digital Season Pass, it is the responsibility of the Beneficiary to:

  1. Inform Grévin and Company
  2. Retrieve the confirmation email of their initial order
  3. Reprint or download it again on their smartphone.


In case of loss or theft of a physical Season Pass, the Beneficiary can obtain the issuance of a new Season Pass:

  1. By paying the sum of fifteen euros (15 €)
  2. By presenting an official declaration of loss or theft issued by the competent authorities.

The physical Season Pass, if stolen or lost, will be deactivated.


Find all the conditions in article 4 of our General Terms and Conditions for the Season Pass: https://www.parcasterix.fr/cgu-pass-saison

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