Access and services

When you arrive

  • Parking:

Adapted and reserved parking spaces are available in car parks 1 and 2 (car parks closest to the entrance). These parking spaces are available for Blue Badge holders. Parking is subject to charges.

 

  • Bag checks:

Introduce yourself to the security guard to take the special queue and avoid waiting.

 

  • Priority Checkouts:

In order to avoid waiting at the entrance to the park, it is recommended to buy your tickets online. During your purchase, your Disability Accessibility Pass* for easier access  to attractions will be automatically pre-activated.



If you already have your tickets: show proof: Only the original of a valid National Disability Card presented at the access point will allow you to obtain the Disability Accessibility Pass* allowing easy access to the attractions. It will be automatically activated when you go through the turnstile. Our teams will give you a wristband and an Easy Access Guide

 

THE DOCUMENTS BELOW DO NOT ALLOW YOU TO OBTAIN THE ACCESSIBILITY PASS:

  • The Carte mobilité inclusion “Parking” card
  • MDPH decision notification letter
  • Allowance for Disabled Adults (AAH) letter
  • Letter of Recognition as a Disabled Worker (RQTH)
  • Medical Certificate
  • Recent Hospitalization Certificate

     


*The Disability Accessibility Pass is a free skip-the-line service, valid for one visitor with a disability + three companions.

Accompanying persons :

Visitors with disabilities are allowed to board each attraction with a maximum of 3 companions.
Among the 3 companions, at least 1 must be 15 years old or older and able to assist the person with a disability they are accompanying whenever necessary.

Our employees are not authorized or trained to physically help visitors. It is therefore the responsibility of the accompanying person to physically help the person with a disability to get on or off the attraction.

If you are a family of more than 4 people, only the beneficiary of the facilitated access and his 3 companions will be able to use the specific alternative accesses; the rest of the group will have to line up.

At the Park

Access to attractions

 

The attractions and performance halls are accessible by the Filotomatix lines as well as by the exits. If you are in a wheelchair, your access will only be at the exit.

Shops and Restaurants

 

Our shops and restaurants are equipped with adapted checkouts to which you have priority. Report to an operator.

Our Services

Armchair rental
At the reception, at the entrance to the Park, it is possible to rent a wheelchair for 15€ per day (+ a deposit of 50€ in cash) on presentation of an identity document. Please note that wheelchairs are limited in number.



Service dogs
Assistance dogs are authorized in the Park, subject to presentation of a license which demonstrates that the dog has been trained in an approved training centre. They must have the official legal dog jacket or collar.

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Frequently Asked Questions

The visitor with a disability is allowed to board each attraction with a maximum of 3 companions. Among these 3 companions, 1 must be at least 15 years old and must be able to assist the person with a disability they are accompanying whenever necessary.

The companion fare is therefore available for a maximum of 1 companion aged 15 or over, in addition to the person with a disability, on the day of their visit.

Find all our information for visitors with disabilities regarding access, services, and our hotels.