Frequently Asked Questions
Find answers to your questions here
Frequently Asked Questions
You plan to come with a group
Group reservations allow you to reserve the same time slot at attractions for all members of your group.
In order to take advantage of the group service, you must select the same range of Filotomatix (otherwise the wait times allocated may be different and you may not be able to access the attractions together).
Group booking is possible in two ways:
- - Via your Filotomatix account if you are the buyer for all group members
- - Via the option "Share my Filotomatix " on the Parc Astérix application allowing you to combine several individual accounts.
What is a Virtual Queue?
The virtual queue replaces the physical queue. Thanks to your smartphone, you can reserve a place in the virtual queue without having to physically queue, which allows you to optimize your time and enjoy the Park more.
Do I have to wait in line when I show up in front of the attraction?
What do I need to use a Filotomatix?
When and how should I activate my Filotomatix?
- In presale (Until the day before your visit) : Download the Parc Astérix application and log in on the day of your visit with the email address provided during the purchase.
- The day of your visit: Download the Parc Asterix application and create an account from your phone with a valid email address; the products are available for sale directly from the application (Subject to availability).
Saturday from 9 a.m. to 6 p.m
Sundays and public holidays 9 a.m. to 5 p.m